On 11th January 2012, the first Second CRM OYB Workshop for 2012 saw a great start with 19 professional participants from varied business organization. This workshop doesn’t just talk about the CRM concept but also on how they can be implemented usefully in daily operation. First session began with overview about CRM by our CEO, Mr Mohandeep Singh. This session covered all areas related to CRM including how CRM can help your business and implement CRM strategy. This session ended with Q&A session with the attendees.
Second session is about DEMO on how to use the system which is conducted by our CRM consultants, Ms Sarab & Ms Rahimah. This session help the attendees in understanding about what Second CRM can do through 40 min – 1 hour guided demonstration of real system. Every attendee is free to ask any question or try and play around with the system by their own self.
Both sessions for this workshop was well receive by all the participants. A healthy discussion of many hot topics like Cloud Computing, Data Security and leveraging technology to improve business processes wrapped up this highly successful workshop.