amtrust mobile solution

AmTrust Mobile Solutions

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We are just back after the Lunar New Year holidays and we hope that all our Chinese friends had an amazing time with their loved ones. Being in Malaysia is indeed wonderful as we get to be part of the multicultural festivities that happen all year long.

It is almost the end of February and not too far away, we would already be looking into the next quarter. Despite having been a relatively short month, February has been a good month for us. There has been a lot of new engagements and some good partnerships have been underway which we would be announcing soon.

Amidst all of this, there have been a number of implementations that have gone live as well. Today, we are pleased to share another case study on a client of ours, AmTrust Mobile Solutions, that have digitally transformed their entire global operations using Second CRM. Before we delve into the details, let us give you an overview as to what AmTrust Mobile Solutions does.

AmTrust Mobile Solutions, previously known as TecProtec is a specialist provider of warranty, repair, and replacement, offering protection programs across Asia’s largest markets which include Malaysia, Indonesia, India, and The Philippines. Founded in 1998, the company has earned an admirable reputation as an innovative, technology-driven provider of protection programs. Their parent company is one of the established companies that has grown with nearly 8,000 employees in more than 125 offices serving 70 countries around the globe, offering financial strength and global resources that businesses around the world would require for the long term.

Being a multi-country operation, AmTrust Mobile Solutions needed to work with a right technology partner that could help them transform their global operations and to take their business to the next level of automation and innovation. We worked very closely with their Top Management and Operations team sitting in each and every country to ensure a successful rollout.

Nothing could be left unattended. Each and every process needs to be thoroughly understood as we are now dealing with not just a single country and their financial regulations but multiple countries. A lot of time was invested in ironing out this part so that there was no aspect that we had overlooked.

It was only then that we got into the actual implementation cycle. To understand more as to what we have done for AmTrust Mobile Solutions, we would recommend reading our detailed case study that enlists all the modules as well as integrations in detail.

We are glad that we had been part of AmTrust Mobile Solutions’ digital transformation journey. Today, they are able to do much more at a fraction of the time that it had previously cost them. We hope that you would find it to be a good read and if you do, kindly do share the case study with your friends. Till we meet again with a new blog post, here’s wishing all of you a blissful weekend!

 


Second CRM is an award winning business automation solution, designed to make medium to large corporations more productive, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.