active telematics

Case Study: Active Telematics

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One of the pioneers of telematics services and solutions in Malaysia, Active Telematics uses the latest in wireless communication technology (RFID, Wi-Fi, GSM or Iridium satellite) with GPS location technology to create everything from in-vehicle electronics for cars to specifically designed on-board computers in trucks. Using cloud technology has allowed them to be a wireless, on-the-go solution for vehicle status and goods tracking, making sure people and things arrive safely and on time, every time. Their interest in cloud solutions is what brought them to Second CRM, looking for an intuitive, adaptable cloud CRM solution.

Active Telematics uses Second CRM to connect with their mobile workforce, sending job card and updating service information remotely. Second CRM stores their client information and service requests, which are conveyed to their employees in real time.

This way, Active Telematics saves time and transportation costs by allowing employees to move from one installation to another without having to take the trouble to return to the office to receive the next task, which also speeds up service response time.

Second CRM helps Active Telematics stay connected wherever they are, and helps them continue to provide stellar customer service while keeping productivity high.
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