ix telecom case study

Case Study: IX Telecom

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IX Telecom is a well-known provider in the Global Virtual Network Operator (VNO) industry. Ever since its establishment, IX Telecom has always been working on improvising a conventional VNO model to suit the needs of today’s market demands. IX Telecom had been using non-automated systems such as Excel and Outlook to keep track and manage all their correspond information with all the data was tied to a specific physical machine.

This proved to be a real hassle when it comes to sharing the customer data despite being in the same department due to the lack of integration between one another. The information was always delayed, taking up the time for processing, as everyone had to wait for colleagues to enter their data and synchronize. These ineffective ways of data managing has led IX Telecom to realize the needs for a robust and integrated system that would not only lessen their workloads, but also increase the efficiency of running their business.

After a short amount of time learning and using this software, it matches our needs almost like a glove. Along with efficient technical and product support.
- Nur Safrina Mohd Syahril

Easy to use and flexibility in Second CRM allows IX Telecom to fully utilize the capabilities of Second CRM to maintain and track various business information in one central system that will enable their business to function effectively and efficiently.
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