Silver Award in 2010 CCAM Award

2010 CCAM Silver Award for Best CRM Programme Implementation

8th October 2010 – The Customer Relationship Management and Contact Centre Association of Malaysia (CCAM), inaugurated in September 1999, has been at the forefront of developing the local CRM and contact centre industry in Malaysia. Every year CCAM presents Awards to identify, recognize and honor distinguished members of the Malaysian contact center industry who have with innovation, persistence and focus taken customer service to new heights.

This year, during 11th CCAM Awards, a new category was included “Best CRM Implementation” and among the major industry players, there was one smaller player was selected as finalist, after multiple rounds of evaluation by local and overseas judges. That smaller yet world class player is Asian Business Software Solutions Sdn Bhd (aka MYOB South Asia), who won the Silver Award for its holistic CRM Implementation. CRM includes People, Process and Tools and SoftSolvers is proud to be associated with MYOB, being their CRM Solution provider.

Best CRM Programme Implementation

Src: www.CCAM.com.my

The journey started last year when MYOB was looking for migrating from Seibel CRM and was evaluating many Solutions available in the market. Being used to of Seibel and the new solution at least should match that level, if not exceed. After a month long evaluation Second CRM was selected due to its highly flexible, Zero initial investment and able to match the feature requirements and highly responsive customer support. The entire implementation, including data migration for Seibel, took less than 3 weeks.

Since last one year, Second CRM has learnt a lot while working with MYOB and has enhanced its product offering, based upon the feedback from them. Second CRM recently was also nominated among Asia’s Top 50 Apps by E27, Singapore, further proving its credibility.

CCAM Website: http://www.ccam.com.my/ccam-award/11th-ccam-awards-2010/
E27 Website: http://e27.sg/2010/09/02/the-top-50-apps-in-asia-results/

---