Second CRM has helped iKargo rectify their manpower shortage by automating their key business areas. Improved sales force management, digital marketing enablement, automated billing and enhanced customer support & retention were achieved.
Industry: Engineering Services
iKargo is a technology company that provides a platform that helps shippers and transporters find each other to save time and money and the platform is one that is easy to use. To start off the cycle, the shipper posts a shipment on iKargo and specifies his requirements or items that needs to be delivered along with the location and dates. Then, the transporters that fit the shipment needs, based on the transport types and location, are automatically notified via the mobile app.
Transporters that are notified can begin bidding for the shipment and this process continues until the shipper accepts a bid and pays the bid price. Upon confirmation of the job, the transporter then dispatches a transport to pick up the shipment and delivers the consignment. Upon delivery, the recipient will enter a PIN or sign a delivery order and the transporter gets paid accordingly.
The Second CRM team listens to our requirements, understands our needs and comes up with a solution that is tailored to solve our problems.Izzuddin
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