Contact Manager

Faster service means happier customers. Organisations are now striving to close customer service request faster through following up on customer interaction activity. Second CRM serves as a contact manager who offers everything you need to deliver faster and helpful customer support. This contact manager is an ideal solution for those who need a simple solution to manage their contacts follow up and help them with day-to-day business activities. 
Second CRM provides you a single cloud platform that combines e-commerce, POS management with back-office systems for easy management of all the multi-channel retailing.


Auto capture service requests from multiple support channels

Customers would be sending queries and service requests through numerous channels — from the traditional methods, such as phone and email; to website and customer portals — to voice their opinions about your product. Second CRM enables the automatic capture of all service requests and queries from various channels into Second CRM contact management system for agents to act accordingly..



Track every customer interactions

Customer expectations for services are rising every day. Being able to meet these new needs often means providing a type of prioritized service that goes above and beyond what your competitors can deliver. Second CRM enables organizations to track every customer interaction through a systematic follow up on service request based on priority. This contact-centric database provides a fully integrated approach to track all information and customer interaction activities linked to contacts.

Personalized Notifications for service contract renewal

The customer feels happier if he is informed in advance about his service expiry dates, rather than when he comes for some support and is told that warranty or support has already expired. Today’s customers expect to have access to service contract renewals on their own terms. Second CRM serves as a contact manager that maintains your contacts in a centralized address book that informs them with regular alerts and updates about their service contract renewals.

Other benefits

  • Maintaining Client Information and History – capture and track all activities and information relating to your clients in centralized system
  • Track and log conversations – improve time management and best practices through automation of everyday tasks and hotlists
  • Document management – keep all electronic documents in one central location
  • Comprehensive reporting - simplify your information with real-time, easy to read reports with graphics for better management
  • Access anywhere – utilize management, customer service, and sales modules via any mobile or web-enabled tablet
  • Role-based Access – who has access to which information or document for which customer

Tip: You don’t have to automate every business function from day one, you can implement system slowly in phases, giving your team time to learn and adapt.

Talk to Second CRM Expert today and discuss how Second CRM world-class solution can take your to the next level.

Second CRM is an award winning business automation solution, designed to make medium to large corporations more productive, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.