Support Agents to Improve Team Performance
One of the ways to improve your sales team’s performance is the ability for the Sales Manager’s to monitor and support agents whenever they need it in order to nurture a team of high rollers. With Second CRM, Managers can churn multiple sales reports and choose from a variety of tables and graphs that depicts where your sales team presently is and identify the next steps to fill in the gaps. Not only is the Sales Manager’s ability to track overall team performance, they could even drill down to individual salespeople and churn reports that indicate their activities and performance. This invariably enables the Sales Manager to identify the gaps in each salesperson, address them and help them achieve better results in order to improve overall organizational level sales.
On The Go Sales Information
No matter where you are, you can add deals, contacts or activities into the same system. With this centralised system, it will be able to improve sales performance of an organisation to create a high performing team in sales. With Second CRM, sales agent will be provided with clear visibility into sales follow-up actions, activity reminders and notification. No matter where you are, all deals and notifications will receive your attention. This on the go sales information will be able to improve sales performance of your organisation and create a high performing team in sales for your company.
Self Service Portal for Improved Customer Service
With Second CRM, customers can access an online portal to view or update their data, online payment, support request (problem reporting, warranty claims). Other than improving customer service, the sales team can now spend more time on sales to improve performance instead of attending to customer inquiries all the time.