Multi Channel Retailing

Are you having an e-commerce retailing strategy that targets customers on multi-channels include social media, marketplaces, and other mediums? 
Second CRM provides you with a single cloud platform that combines e-commerce, POS management with back-office systems for easy management of all the multi-channel retailing.


Sales Order Processing

Once an online sale is completed via the payment gateway, the information will automatically be stored in Second CRM. You can then track the status of payments being collected from your customers for an easier sales order processing. When you receive payment by phone, you can also quickly process the payment and get an instant approval, while still tracking and managing it in the same payment gateway for sales order processing. Sales will be captured from your retail POS via various electronic devices. With that, Second CRM keeps all the records and detailing all aspects of your sales order processing for you.



Online Customer Database Management

Second CRM provides tools necessary for you to stay ahead making sure you are consistently delivering the exceptional, high-touch customer experiences in your multi-channel retailing process, you can automate invoice for the customer from your online customer database to pay online. From there, we offer you ways to track email conversations. We'll also connect your emails automatically to your online customer database, so you'll have a full overview of everything that's happening with a prospect in one place.

Client Management

Regardless of the channels, customers are using to browse and buy, Second CRM provides 360-degree visibility into all the customer transactions across all your multi-channel retailing for a strategic client management process. With this, we provide you the global view of the company within a single platform, which gives you a full understanding of your clients. Our reporting tool will enable you to monitor and manage all your multi-channel retailing account in one place, providing you a centralized client management system.


Other benefits

  • Maintaining Client Information and History – capture and track all activities and information relating to your clients in centralized system
  • Track and log conversations – improve time management and best practices through automation of everyday tasks and hotlists
  • Document management – keep all electronic documents in one central location
  • Comprehensive reporting - simplify your information with real-time, easy to read reports with graphics for better management
  • Access anywhere – utilize management, customer service, and sales modules via any mobile or web-enabled tablet
  • Role-based Access – who has access to which information or document for which customer

Tip: You don’t have to automate every business function from day one, you can implement system slowly in phases, giving your team time to learn and adapt.

Talk to Second CRM Expert today and discuss how Second CRM world-class solution can take your to the next level.

Second CRM is an award winning business automation solution, designed to make medium to large corporations more productive, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.