Are you having an e-commerce retailing strategy that targets customers on multi-channels include social media, marketplaces, and other mediums?
Second CRM provides you with a single cloud platform that combines e-commerce, POS management with back-office systems for easy management of all the multi-channel retailing.
Sales Order Processing
Once an online sale is completed via the payment gateway, the information will automatically be stored in Second CRM. You can then track the status of payments being collected from your customers for an easier sales order processing. When you receive payment by phone, you can also quickly process the payment and get an instant approval, while still tracking and managing it in the same payment gateway for sales order processing. Sales will be captured from your retail POS via various electronic devices. With that, Second CRM keeps all the records and detailing all aspects of your sales order processing for you.
Online Customer Database Management
Second CRM provides tools necessary for you to stay ahead making sure you are consistently delivering the exceptional, high-touch customer experiences in your multi-channel retailing process, you can automate invoice for the customer from your online customer database to pay online. From there, we offer you ways to track email conversations. We'll also connect your emails automatically to your online customer database, so you'll have a full overview of everything that's happening with a prospect in one place.
Regardless of the channels, customers are using to browse and buy, Second CRM provides 360-degree visibility into all the customer transactions across all your multi-channel retailing for a strategic client management process. With this, we provide you the global view of the company within a single platform, which gives you a full understanding of your clients. Our reporting tool will enable you to monitor and manage all your multi-channel retailing account in one place, providing you a centralized client management system.