Warranty and Service Contract Management


Keeping thorough records in Second CRM makes generating support contracts and warranties easier. It allows you to provide exceptional after-sales service for your customers.

Online Warranty Registration

The functionality in Second CRM allows an easy integration of online warranty registration form inside your website for customers to fill on their own. Then, complete details will be captured in your backend system, allowing manufacturers to build a closer relationship with actual or end consumers. Tracking warranty expiry dates for your customers, with automated notifications for extending support or to purchase an extended warranty, is also possible with Second CRM now.



Warranty Claim Processing

Warranty claim processing function in Second CRM enables you to handle a larger number of claims automatically. With Second CRM, you can see information such as the warranty start and end date and who it is assigned to. You can also see the total and used units, which tracks the number of service instances offered and those that have been used. In the customer portal, Second CRM enables your clients to apply for claim online, enabling a faster warranty claim processing and improving customer retention and loyalty.

Service contract management

The service contract management functionality in Second CRM enables you to create, monitor and administer service contracts – from initial quoting and pricing to automatic renewal and billing. You can locate and manage the service contracts within Second CRM, view warranties out of all the other contracts you may have or show contract expiring in that particular month. An administrator can also create a workflow to send reminders to selected recipients when a service contract is about to expire to ease the service contract management process.


Other benefits

  • Maintaining Client Information and History – capture and track all activities and information relating to your clients in centralized system
  • Track and log conversations – improve time management and best practices through automation of everyday tasks and hotlists
  • Document management – keep all electronic documents in one central location
  • Comprehensive reporting - simplify your information with real-time, easy to read reports with graphics for better management
  • Access anywhere – utilize management, customer service, and sales modules via any mobile or web-enabled tablet
  • Role-based Access – who has access to which information or document for which customer

Tip: You don’t have to automate every business function from day one, you can implement system slowly in phases, giving your team time to learn and adapt.

Talk to Second CRM Expert today and discuss how Second CRM world-class solution can take your to the next level.

Second CRM is an award winning business automation solution, designed to make medium to large corporations more productive, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.