Second CRM Enterprise Edition is a Premium offering for our enterprise customers, who want the best of both worlds. Application deployed on Cloud - Zero foot print, yet full control over the application, server, backup, et all. It’s just like having your own server on the Cloud that you can access anytime.

eXRM or Extensible Relationship Management

eXRM is the natural evolution of CRM (Customer Relationship Management). In today's dynamic business envirnoment companies demand the ability to extend to manage anything (X=anything), not simply relationships with customers.
Second CRM's Open platform and flexible architecture makes it is much more than a traditional CRM product. Instead, a better way to think of Second CRM is as a rapid development application with out-of-the-box CRM functionality.

Second CRM can be easily customised and extended to automate most of the businesses with ease!

Multiple Deployment Options

Unlimited Flexibility with Full Control – Second CRM Enterprise Edition can be deployed with multiple options:

• Second CRM Cloud: We offer dedicated cloud instance for all our Enterprise Edition customers. Your Admin will have access to the server for monitoring & backup purposes.

• Private Cloud or On Premise: Second CRM Enterprise Edition can also be hosted at you own Private Cloud or even in house servers as well.

• Microsoft Azure Cloud: We are working with Microsoft to port Second CRM on Microsoft Azure Cloud for unlimited Scalability. This option will be available in late July 2010.

Enterprise Service Agreement

Unprecedented confidence with Second CRM ESA, in addition to Master Service Agreement:

• Quarterly Usage Alignment Up or Down:
Traditional agreements often force clients to buy more than needed to get long-term pricing predictability. Second CRM ESA puts an end to shelfware, allowing clients to rebalance usage up or down quarterly to meet business needs.

• Three Year Price Commitment Plus Three Year Renewal Price Cap:
Traditional agreements are replete with hidden fees and price hikes, which make it impossible to predict future costs. Second CRM ESA provides clients with transparent and fixed pricing for six years, yet clients only have to commit for one year.

• Annual Termination for Convenience:
With traditional agreements, once the contract is signed, the client is locked in, leaving no incentive for vendors to exceed – or even meet – client expectations. Second CRM ESA provides clients with added flexibility with reduced risk; if Second CRM isn’t executing to client satisfaction, the client can walk away.

• Cash Service Level Credits:
With traditional agreements, clients receive, at best, credits toward future purchases. If Second CRM falls short of the service levels guaranteed in a client’s customer care package, it will refund a percentage of the client’s subscription fees.

• Try all features without Paying:
Traditional agreements require that clients buy before they try. As part of Second CRM’s standard engagement process, clients are encouraged to try before they buy.

In addition, Second CRM ESA provides relief from the protracted and complex negotiations that are standard operating procedure with traditional agreements. Because Second CRM has reduced risk for clients, the company and its clients can spend less time negotiating contracts and more time achieving faster results.