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Second CRM OYB Workshops



“Second CRM OYB Workshop” are FREE intensive short duration workshops, where we don’t just talk about CRM concepts but how they can be implemented usefully in day to day operations to Organise Your Business. Second CRM consultants share their knowledge and experience with SME’s and help in understanding the core benefits of implementing CRM through guided demonstrations of real software and also how you can reduce your initial investment by utilising MDEC Cloud Enablement incentive.

Note: Currently OYB Workshops are held only in Kuala Lumpur Malaysia.


Objectives


    By the end of the program, participants will be able to:
  • Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers
  • Use CRM for improving marketing, sales, and customer service
  • Use CRM for improving staff productivity and external image
  • Recognize best practices in implementing a CRM strategy
  • Hands on using Second CRM, for creating leads, customers, quotes & invoices
  • Learn how to take advantage of MDEC’s Cloud Enablement incentive, for implementing CRM Solution

Where & When
Time: 9.15 am to 12:30 pm
(Registration starts at 8:45 am)
Date: Every 2nd & 4th Wednesday,
starting January 11, 2012 *.
Venue: Plug & Play Technology Gardens,
Level 7, The Gardens South Tower,
Mid Valley, Kuala Lumpur, Malaysia
Cost: Free
* Note: Please visit this page regularly for any change in schedule.

Who Should Attend

  • Marketing, Sales and Service professionals
  • Middle- and senior-level managers from marketing, sales and operations, strategic planning and general management
  • Senior technology and information managers who support marketing, e-business and CRM programs
  • Product, brand, e-marketing and advertising managers
  • Finance managers responsible for customer profitability measurements and analysis

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