Manage Sales & Marketing

Consolidate leads from email, website forms, and social networks

Account and contact management

Manage sales team and activities

Generate and send quotes, sales orders and invoices

Track communication with customers and timely follow ups

Manage territories and sales target

Generate sales reports and charts


Manage Customer Support

Account and contact management

Manage support team and activities

Manage warranties and support contracts

Track service requests (tickets) with rule based escalations

Plan and execute customer surveys

Knowledge base and self-servicing portal

Generate support reports and charts



Manage Sales & Marketing, Customer Support and Operations

All from SALES and SUPPORT, plus:

Manage projects, deliver orders and track inventory

Purchase orders and vendor management

Manage bills, payments and receipts

Holidays and leave management

Generate enterprise reports and charts


Compare Editions Free add-on’s, with all editions:
Internal social network for staff, Google Apps integration, Mobile web access, Integration with contact us or landing page

Paid add-on’s (optional):
Customer loyalty module, Live support chat, Online warranty registration, Customer portal, Contact centre (PABX on cloud), Integration with ecommerce, Integration with HR / Finance / ERP

Are you are Startup, check Second CRM Startup Pack and get Second CRM free for 1 year.

Singapore registered companies can get 60% cash rebate off Second CRM software costs with Productivity and Innovation Credit (PIC) grant.

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.