support centre

Customer Support and After sales service

Faster, smarter service that will increase customer satisfaction, repeated business and referrals too.

after sales service

Close service request faster

Get the insights you need to improve your support team, build better product, and make smarter decisions. When you bring all of your data together, you can deliver a commendable experience every time and make customer happier.

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Scale easily with your growth

Take advantage of SAAS pricing model, so everyone in your company can start using CRM with the out-of-box features and pitch in to help with scalability plan when need to grow is felt. When you need more customization, it’s easy to upgrade, integrate and implement with Second CRM.

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Plan and execute Surveys

Execute surveys to learn about customer satisfaction and gain feedback for continous improvement. You can even set workflow to auto send survey link to customer upon every deal close or reported issue gets close. Our response analytics tool helps you turn survey data into insights and create professional reports.

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Customer Self-service Portal

Second CRM customer portal helps to create workspaces to securely share information with your clients. Collaborate quickly with confidence and scale up as your business grows.

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Analytical reports and charts

Once data is in CRM, there’s no stopping you from getting the insights you need. Create reports with any data combinations and generate charts with customizable reports interface.

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Second CRM is an award winning business automation solution, designed to make medium to large corporations more productive, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.