Helpdesk System

auto capture helpdesk ticketing

Faster service means happier customers. Close your customer request faster.

Productivity tools

Today’s customers expect instant support. With Second CRM you can automate repetitive tasks and reduce the times agents spend on simple cases so they can spend more time solving complex issues.

Agent FAQ

Maintain an agent FAQ console, with an interactive interface that brings together requests from every channel to find answers and help customers quickly.

Auto capture requests from multiple support channels

Customers would be sending queries through numerous channels — from the traditional, such as phone and email; to the website and customer portal — to voice their opinions about your product. Auto capture all requests and queries from various channels into Second CRM service request for the agents to take action.

Close service request in record time

Second CRM SUPPORT offers faster, smarter service that will increase customer satisfaction, repeat business and referrals too.

helpdesk ticketing

Get customer request Insight

Insight through every case, from every customer, every time. You get all the features you need to filter, respond and manage cases so you can help customers faster than ever before.

Track service request on priority

Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of prioritized service that goes above and beyond what your competitors can deliver.

Second CRM is an award winning business automation solution, designed to make medium to large corporations more productive, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.