Customers with a Second CRM Support Subscription have access to trained personnel for resolving Support Requests. Second CRM support includes a widely accepted and appreciated On Demand working model along with reliable and effective assistance at any point in your CRM life-cycle.

The Second CRM team proudly introduces a spectrum of offerings which places your installation in great hands - ours.

Phone Based Support

Whatever is your problem, Second CRM supports your business when you need it the most. When you call Second CRM, our technical support team, staffed with experienced technical experts, understands your problems and speaks your language.

Depending upon the edition you subscribed, you can have following support options:

• Unlimited technical support by User forums, email or phone
• Access to all product upgrades, including major releases
• Critical support after business hours

Convenient, web based support anytime on our support web site where you can submit and track support requests and search our knowledge base for helpful resources and solutions from Second CRM developers and customers.

Contacting support:
Second CRM’s support team is available Monday through Friday from 9am to 6pm (+8GMT). Please contact our support team at support@secondcrm.com or +(603) 8315-6101.

Onsite Support

Second CRM services offerings comprise of onsite support for demonstrating system features and functions. We also provide walkthrough sessions which can give better understanding to the user to utilize the system to its optimum capacity.

If you require support that is customized to your company needs you can choose to have one of our Professional provide you and your staff with onsite support.

Their services may include any or all of the following:

• Second CRM product demonstration
• Setting up your user preferences
• Training and data conversion
• Customizing Second CRM features to suit your business

More information
If you'd like to speak to someone at Second CRM about these offerings, you can contact us at +(603) 8315-6101 or email us at sales@secondcrm.com.

Technical Support

Second CRM development team’s continuous efforts have helped the CRM system to evolve and build world-class features compatible to any branded CRM today. Apart from that we also provide variety of customizable CRM implementation options to suit your nature of business at any point of your CRM installation life-cycle.

More information
If you'd like to speak to someone at Second CRM about these offerings, you can contact us at +(603) 8315-6101 or email us at sales@secondcrm.com.