OYB Workshops

Free CRM awareness workshops

OYB Workshop in Malaysia

"Second CRM OYB Workshop" is a FREE intensive short duration workshop where we don’t just talk about CRM concepts but how they can be implemented usefully in your day to day operations to Organise Your Business. Second CRM consultants will share their knowledge and experience with you and help you understand the core benefits of implementing CRM through guided demonstrations of real software.

Objectives

By the end of the program, participants will be able to:

  • Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers
  • Use CRM for improving marketing, sales, and customer service
  • Use CRM for improving staff productivity and external image
  • Recognize best practices in implementing a CRM strategy
  • Hands on using Second CRM, for creating leads, customers, quotes & invoices

Who Should Attend

  • Marketing, Sales and Service professionals
  • Middle- and senior-level managers from marketing, sales and operations, strategic planning and general management
  • Senior technology and information managers who support marketing, e-business and CRM programs
  • Product, brand, e-marketing and advertising managers
  • Finance managers responsible for customer profitability measurements and analysis

  Where & When

Time 9:30 am to 12:00 pm
(Registration starts at 9:00 am)
Date We are currently scheduling the next workshop date for 2015
Venue Innovation Incubation Centre,
Level 1, Resource Centre,
Technology Park Malaysia,
Bukit Jalil, 57000 Kuala Lumpur.
(next to Maybank TPM)
Cost Free
View Agenda

* Note: Please visit this page regularly for any change in schedule.

Preparation

  • Attendees are required to bring laptop for the hands-on training.
  • Please register for Second CRM 30-Days Free Trail and bring test data to workshop for getting FREE help in initial system setup.

OYB Workshop in Singapore

“Second CRM OYB Workshop” is an intensive short duration workshops, where we don’t just talk about CRM concepts but how they can be implemented usefully in day to day operations to Organise Your Business. Second CRM consultants share their knowledge and experience with SME’s and help in understanding the core benefits of implementing CRM through guided demonstrations of real software and also how you can reduce your initial investment by utilising Productivity and Innovation Credit Scheme (PIC) by EDC@ASME.

Objectives

By the end of the program, participants will be able to:

  • Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers
  • Use CRM for improving marketing, sales, and customer service
  • Use CRM for improving staff productivity and external image
  • Recognize best practices in implementing a CRM strategy
  • Hands on using Second CRM, for creating leads, customers, quotes & invoices
  • Learn how to take advantage of Productivity and Innovation Credit Scheme (PIC) by EDC@ASME, for implementing CRM Solution

Who Should Attend

  • Marketing, Sales and Service professionals
  • Middle- and senior-level managers from marketing, sales and operations, strategic planning and general management
  • Senior technology and information managers who support marketing, e-business and CRM programs
  • Product, brand, e-marketing and advertising managers
  • Finance managers responsible for customer profitability measurements and analysis

  Where & When

Time 9:30 am to 12:00 pm
(Registration starts at 9:00 am)
Date We are currently scheduling the next workshop date for 2015
Venue SingTel Business Solutions Centre,
31 Exeter Road, Comcentre,
Singapore 239732
Phone Dial 1606 – Select language – Press 4 for myBusiness
View Agenda

Register Now

Preparation

  • Attendees are required to bring laptop for the hands-on training.
  • Please register for Second CRM 30-Days Free Trail and bring test data to workshop for getting FREE help in initial system setup.

Second CRM is an award winning business automation solution, designed to make medium to large corporations more productive, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.