Services

Manage service contracts with expiry alerts

Customer feels happier if he is informed in advance about his service expiry dates. You can send system alerts and notifications automatically or them or to your support guys to inform them accordingly.
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Set Up Product & Service
Set Up Product & Service

Manage service contracts with expiry alerts

Customer feels happier if he is informed in advance about his service expiry dates. You can send system alerts and notifications automatically or them or to your support guys to inform them accordingly.
Read More

Generate Invoice

Track service requests with escalation

Consolidate all the requirements and scope of work from the customers into a single service request and use it to assign, manage and track all work assignments, till they are closed.
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Auto Customer Update on Every Change in Ticket Status

Notifications can be sent to customer on every status change of the reported issue, to make him feel comfortable that things are happening. Also helps in ensuring faster response from the guy who’s working on it and by support agent.

Set Up Product & Service
Set Up Product & Service

Auto Customer Update on Every Change in Ticket Status

Notifications can be sent to customer on every status change of the reported issue, to make him feel comfortable that things are happening. Also helps in ensuring faster response from the guy who’s working on it and by support agent.

Generate Invoice

Customer Service Agent FAQ and Knowledgebase

Repeatedly receiving similar requests and queries can suck up too much agent’s time, Maintaining these as FAQ’s for easy reference, can save tons of effort and also speeds up time to response.

Customer Support via WhatsApp

Offering Customer Service over Whatsapp is the need of the hour, tracking complete communication inside CRM, able to create ticket from it and send instance replies!!

Enables to handle from simple, value-added outbound notifications to full-fledged customer service.

Set Up Product & Service
Set Up Product & Service

Customer Support via WhatsApp

Offering Customer Service over Whatsapp is the need of the hour, tracking complete communication inside CRM, able to create ticket from it and send instance replies!!

Enables to handle from simple, value-added outbound notifications to full-fledged customer service.

Generate Invoice

Call Center

Customer support personnel will have all the important details on a customer on a single view. When they are raising a support ticket and sharing updates on current status of a request, they can respond to customer queries faster.

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Don’t compromise your growth with manual operations or using isolated apps.

Manage your company using a common technology platform covering sales, customer service and operations with standardised processes to improve productivity and scale your business.

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