Auto Assign leads to Call Centre Agents
The automated ticket distribution system rotate phone duty automatically in Second CRM call centre automation and set pause times for your call centre agents and let them rest when needed .
Update Call Status
Notes taken while on a call are automatically added to the interaction history of the customer who called, allowing agents to go back and reference key points from the call through call centre automation.
Set Callback Reminders
At the time of the call back, a call back reminder window will pop up on the call centre agent's computer through automation.
Generate Call Log Status Reports
Our call centre automation allows the view of a complete record of incoming and outgoing business phone calls, including the time, date, and duration of the call.
Integrate with Telephony System (CTI)
Data collected from the telephone systems can be populated instantaneously in the customer service representative screen for easy access to caller's details.