CRM Software for Retail & eCommerce
Sell Online Effectively to Improve Profits
Manage multichannel selling, streamline inventory and deliveries, improve customer engagement and real-time insights for better decision making.
Centralized operations for an e-commerce business, selling through own web store, mobile app and marketplaces. Manage Online and Offline Sales process right from customer profiling, recent transactions, product history, shipping preferences and more. Enables to identify and target the most valuable customers by recency, frequency, purchases and abandoned carts. Monitor purchasing funnels and sales pipelines for key operational reports, and create workflows to manage customer interactions, improve retention rates and engage the customers.
Get real time reports and insights into customer behavior, social experience, and purchasing habits – to improve product offerings and increase sales.
- Having sold your products in multiple sales channels can be an elaborate task since you would have to update your products one by one in each sales channel.
- Inability in being creative with your website as you are forced to accommodate the limitations provided by the website builder.
- Limitations with conventional Point-of-Sale systems can be painful as you are limited in terms of the reporting that you are able to generate.
- Unable to link your online and offline stores and manage them in a single platform.
How Second CRM helps
There are many modules and features in Second CRM that can be implemented to address the specific challenges for Retail & eCommerce, including many out of the box and some specially configured or customized for specific needs.
What our clients are saying
The Second CRM team listens to our requirements, understands our needs and comes up with a solution that is tailored to solve our problems.Izzuddin
The web based Second CRM provides a central platform which serves the needs of our sales & marketing teams among various countries. Their support team is very professional with timely responses to our queries.Mr. Joseph Ong
We had three requirements for the selection of a CRM system. Firstly, a Malaysian CRM company with a good track record, trusted hosting service for data security and lastly, local support that could be reached anytime. Second CRM has met all three requirements and surpassed our expectations.Christopher Peh
Don’t compromise your growth with manual operations or using isolated apps.
Manage your company using a common technology platform covering sales, customer service and operations with standardised processes to improve productivity and scale your business.
+603 8687 4433 (Malaysia) | +65 6304 8022 (Singapore)