Customer Feedback Management

Survey - Customer Feedback Management

Design and Execute Customer Satisfaction Survey

Second CRM Customer Feedback Management helps you create beautiful, impactful online survey quickly so that you can collect feedback easily.

Online survey
Net Promoter Score - Customer Feedback Management

Auto Net Promoter Score Survey to Customer

For every closing of ticket or renewal of contract, customer will receive NPS survey automatically through the workflow triggered feedback management system that Second CRM offers.

Survey Reminder - Customer Feedback Management

Improve Survey Response Rate with auto reminders in Second CRM customer feedback management

Send email reminders from the platform to encourage participation from customer who have yet to complete the survey.

Survey Analysis and Report - Customer Feedback Management

Feedback analysis and reporting from Survey

Collect and analyze customer feedback from multiple channels in real time, then use the information to create changes that improve response time, service, and ultimately, profitability.


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Second CRM is an award winning business automation solution, designed to make medium to large corporations more productive, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.