Industries

Second CRM is a solution with very broad reach, as managing Sales, Marketing, Customer Support and Operations are the foundational activities covering almost all the industries, but still those industries where the one on one transactions are more critical, have relatively longer sales cycle, require after sales support and tracking customer issues, a CRM or a business automation solution can add huge amount of value.

Since inception Second CRM has worked with hundreds of customers across various industries, and we’ve learnt ourselves many best practices for some of the industries that allow us to create immediate impact on the operational efficiency and becoming profitable. Here are some of the industries, where Second CRM has proven expertise:

professional services
Time is money, and nobody knows that better than a professional services practice.
Manufacturing & Distribution
Manufacturing & Distribution companies are very diverse, but, depending on the vertical range of manufacture, they face similar challenges.
Real Estate
Real estate is traditionally relationship and sales driven, built on commission incentives, has complex referral models and long sales cycles.
Media & Publishing
The media industry is changing faster than ever. Success in this new, connected age means tapping social, mobile, and cloud technologies to engage with customers.
BPO & Contact Centre
The customer contact centre, whether captive or an outsourced BPO, is one of your company’s most important assets, helping to drive brand, customer loyalty, and sales.
Non Profit
While for-profit businesses are focused on engaging customers and convincing them to buy products or services, nonprofits have the task of trying to sell ideas.

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.