Field Service Management System: A Case Study
Second CRM has helped Active Telematics reengineer their internal processes and automate all the manual tasks. Improved productivity, reduced operation costs and improved efficiency are some of the key milestones achieved.
Industry: Professional Services, Engineering Services
One of the pioneers of telematics services and solutions in Malaysia, Active Telematics uses the latest in wireless communication technology (RFID, Wi-Fi, GSM or Iridium satellite) with GPS location technology to create everything from in-vehicle electronics for cars to specifically designed on-board computers in trucks.
Using cloud technology has allowed them to be a wireless, on-the-go solution for vehicle status and goods tracking, making sure people and things arrive safely and on time, every time. Their interest in cloud solutions is what brought them to Second CRM, looking for an intuitive, adaptable cloud CRM solution.
Active Telematics uses Second CRM to connect with their mobile workforce, sending job card and updating service information remotely. Second CRM stores their client information and service requests, which are conveyed to their employees in real time. This way, Active Telematics saves time and transportation costs by allowing employees to move from one installation to another without having to take the trouble to return to the office to receive the next task, which also speeds up service response time.
- Mobile app connects on-the-go employees
- Efficient storage of customer data
- Streamlining sales document creation and management
- Service requests facilitate issue management and resolution
“Second CRM has been a boon for us. The team had taken great pains to understand all of our business processes in order to provide us with the best solution that was not only tailored to our needs, but also one that was highly competitive in terms of cost. Even post deployment, we had always gotten excellent support and their response has been incessantly speedy.”Omar Hatmi
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