Introducing the new Second CRM

  • Second CRM, with Foundation + Add Ons model
    The new Second CRM is A full spectrum solution, which small businesses can start with the basic functions first, and then slowly add more advanced features, as and when business is ready, ensuring a seamless transformation journey.


  • Second CRM for Retail and eCommerce
    The new Second CRM for Retail & eCommerce is designed to improve productivity of medium to large businesses, by streamlining the end to end operations, in one single platform.


What are you interested in?

What is included in the New Second CRM


Employee Management

Implement a simple system to manage your employees professionally

  • Employee database
  • User directory & Messaging
  • HR Policy documents
  • Leaves Management
  • Claims Management
  • Passport and Visa expiry alerts

Office Automation

Automate your day to day office activities for better productivity

  • Meetings Management
  • Document Management
  • Company Announcements
  • Track Office Bills
  • Track Payments (Claims & Bills)
  • Reports and Dashboards

Customer Management

Give your employees new age tools to do their job in simpler ways

  • Customer Database
  • Plan and Track Customer interactions
  • Calendaring and Reminders
  • Tasks Management (Kanban)
  • Send Email and SMS
  • Manage Multiple Email Accounts

Add Ons

Sales Pack

Give your sales team a big push, with world class sales automation tools

  • Capture leads from email, website, social networks and manage follow ups
  • Track opportunities and sales pipeline
  • Manage sales team and track activities
  • Generate and send quotes and invoices
  • Manage payments and receipts
  • Set sales target and track performance
  • Generate sales reports and charts

Service Pack

Give your service team a big push, with world class service automation tools

  • Customer database to track interactions
  • Manage service team and track activities
  • Manage service contracts with expiry alerts
  • Design and execute customer survey (CSAT, NPS)
  • Manage service requests (tickets) with escalation
  • Knowledge base and self-service customer portal
  • Generate service reports and charts

What is included in Second CRM Retail & eCommerce

Multichannel Selling

Sell via multiple channels from a single system, with centralised stock management and order fulfillment capabilities

    Unlimited Integration

    Out of the box integration capability with any other system. Integrate with accounting systems, delivery carriers, websites, email marketing, WhatsApp & SMS, portals, mobile apps and more!

      Offline Sales (O2O)

      State of the art POS system, built directly into the same single system for real-time product availability and stock updates

        Branded Webstore

        Build your own eCommerce website or app using the platform of your choice and still manage it with a single system