SME Innovation Stories

SME Innovation Stories

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After having had a very good reception from our last talk that was held at The Launchpad, Cyberjaya, we have been invited to share our experiences again and this time, it would be happening at WORQ that is located in Glo Damansara.

This event is scheduled to happen between 11.30 am – 1.00 pm on the 29th of March, 2018. This time around, the topic shall be on Providing High-Quality Customer Service through Integrated Communication Strategy.

This case study is very relevant to today's SMEs due to the rise of newer customer support channels such as social media, email, website, instant messaging, and phone. You will learn how the company provides a personalized customer service using a complete view of the customer's cross-channel experience. This has also allowed the company to provide consistently high-quality service across all channels to their customers. The speaker, Deep, would be sharing his extensive experience on the above along with the importance of business automation to scale growth, improve overall customer experience and retain more customers in the long run.

Deep is the Founder and CEO of Soft Solvers Solutions, an MSC status company that provides a cloud-based suite of digital transformation solutions to businesses across Asia and beyond. He has more than 20 years of industry experience and has worked extensively in the Asia Pacific region. He would be bringing a wealth of knowledge and experience to this session that would tremendously benefit these budding entrepreneurs.

Right after the knowledge sharing session, Deep would also be available to have one on one conversations on business automation and how to be more customer-centric. SME’s should take advantage of this opportunity to learn from a successful entrepreneur.

You could register online by clicking here. Despite being an event that is designed for the SME community, there is no such restriction that prohibits medium to large corporations from joining this session. Please feel free to attend and kindly do disseminate the information to your friends whom you think would be keen to join as well.

With this, we shall be signing off for the week and Thank you for reading this blog of ours. Till we meet again with a new blog post, here’s wishing all of you a blissful weekend and we look forward to meeting all of you at 11.30 am this coming Thursday, the 29th of March, 2018 at WORQ!

 


Second CRM is an award winning business automation solution, designed to make medium to large corporations more productive, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.