In recent months, we have realized that more and more companies today understand the importance of having systems in place to manage their business. This awareness has surely been growing in Malaysia and technology adoption has been steadily heightening.

That being said, the number of customers that we have been seeing has also been on the rise. As a result, the number of engagements that we’ve had has also been increasing. Today, we are proud to publish yet another case study of one of our satisfied customers. This would become our 9th case study for the year and this one is with Good Meal Hunting.

To give an overview as to what this company does, Good Meal Hunting is a technology company set up with the purpose of helping home cooks manage their food business out of the comfort of their own homes as well as to serve consumers freshly made meals by delivering directly to them.

Good Meal Hunting handles all the logistical and technical aspects of running a food business, from providing food containers to coordinating with delivery services in order to let their kitchen merchants focus on the most important part, the food itself. Consumers could now log in to Good Meal Hunting platform, choose the dishes and the quantity, pay online and the food would be sent to their doorstep.

Managing an e-commerce business has never been easy and it is almost mandatory to have systems in place that would help manage, monitor and automate many aspects of the business. Despite being a not so large company, the team at Good Meal Hunting realized the importance of this and started looking out for a solution provider.

Moreover, the team at Good Meal Hunting weren’t too big and in order to scale up, they needed just the right technology partner. After having evaluated a number of systems, the team decided to engage Second CRM. One of the values that attracted them was the scalability of Second CRM.

Having been around for almost a decade now, Second CRM had grown beyond a conventional CRM. There were so many other features that had been built in which most players within the same space do not have. Furthermore, the overall architecture of Second CRM was built in such a way that at any time, the platform was ready to be scaled up with multiple integration capabilities.

Within this very same implementation, Second CRM had eradicated the need for them to engage with multiple vendors. Second CRM was able to do the same thing that five other famous solutions, if put together, would be able to do. Imagine the impact of cost savings for the client in the long run.

Not only that, now, they only needed to deal with a single vendor, Second CRM, to satisfy their entire deployment needs and this is not limited to their present need as the team from Second CRM had broken down their ‘Must Haves’ as well as ‘May Need to Have’ along with ‘Nice to Have’ in phases.

This way, their deployment plan had been clearly defined over a period of foreseeable future. Confidence levels grew mutually as they now knew that Second CRM was a technology partner that they could rely on. And as per the plan, the first phase had gone live and the client was extremely happy with the results.

As a technology company, we are truly happy and priviledged to be part of Good Meal Hunting’s digital transformation journey. If you’re looking for a technology partner that is able to realize your digital transformation aspirations, we at Second CRM are here to help you do exactly that. Please feel free to write to us at or call us at +603 8687 4433 and speak to any of our solutions consultants.

We hope that you had enjoyed reading this blog of ours along with the case study. If you find this to be a good read, we humbly request your kind cooperation to share the case study with your friends. Till we meet again with a new blog post, here’s wishing all of you a blissful weekend!