At SoftSolvers, there is no higher priority than the privacy and security of our customers’ data. We believe that protecting the privacy of our customers’ data is integral to our mission of earning and maintaining the trust of each of our customers. We seek to lead the industry as a trusted repository for customer data through a world-class privacy program and provide a secure infrastructure and flexible tools that help enable our customers to comply with global privacy and data protection regulations.
Privacy Statement Updated as of January 06, 2020
This Privacy Statement covers the information practices of the Second CRM websites (www.secondcrm.com, get.secondcrm.com, or any other subdomains of Second CRM), Second CRM mobile applications, as well as blogs (together referred to as “Second CRM Services” or “Services”) owned and operated by Soft Solvers Solutions (hereafter ‘SoftSolvers’, “Company”, “we”, or “us”).
When you use the Second CRM services, you are representing that you agree to the collection, use, storage, organization, automation, transfer and/or disclosure (together referred to as “processing”) of certain personal information in line with this Policy and applicable information and privacy protection laws.
Second CRM websites may contain links to other Web sites. SoftSolvers is not responsible for the information practices or the content of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
Personal Information Collected
SoftSolvers collects information from individuals who visit the Company’s Web sites (“Visitors”) and individuals who register to use the Service (“Customers”). When expressing an interest in obtaining additional information about the Service or registering to use the Service, SoftSolvers requires you to provide the Company with contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Service, SoftSolvers requires you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Service (“Billing Information”). SoftSolvers may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data About SoftSolvers Customers”. As you navigate the Company’s Web sites, SoftSolvers may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).
Use of Information Collected
The Company uses Data About SoftSolvers Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Service. The Company may also use Data About SoftSolvers Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in SoftSolvers, the Service, and to send you information regarding the Company and its partners, such as information about promotions or events.
SoftSolvers uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information in combination with Data About SoftSolvers Customers to provide personalized information about the Company.
Web Site Navigational Information
SoftSolvers uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information the Company may collect and how the Company may use this information.
SoftSolvers uses persistent cookies that only the Company can read and use to identify browsers that have previously visited the Company’s Web sites. When you purchase the Service or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Service.
SoftSolvers may use information from session and persistent cookies in combination with Data About SoftSolvers Customers to provide you with information about the Company and the Service.
When you visit Second CRM websites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personally identifiable information. For example, Second CRM uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites. SoftSolvers also collects IP addresses from Customers whey they log into the Service as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.
Third Party Cookies
From time-to-time, SoftSolvers engages third parties to track and analyze non-personally identifiable usage and volume statistical information from individuals who visit the Company’s Web sites. SoftSolvers may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it. This Privacy Statement does not cover the use of third-party cookies.
Public Forums, Refer a Friend, and Customer Testimonials
SoftSolvers may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personally identifiable information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. SoftSolvers is not responsible for the personally identifiable information you choose to submit in these forums. Customers and Visitors may elect to use the Company’s referral service to inform friends about the Company’s Web sites. When using the referral service, the Company requests the friend’s name and email address. SoftSolvers will automatically send the friend a one-time email inviting him or her to visit the Company’s Web sites. SoftSolvers does not store this information. SoftSolvers posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. SoftSolvers obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
Sharing of Information Collected
SoftSolvers may share Data About SoftSolvers Customers with the Company’s agents so that these agents can contact Customers and Visitors who have provided contact information on our behalf. SoftSolvers may also share Data About SoftSolvers Customers with the Company’s agents to ensure the quality of information provided. Second CRM does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes. SoftSolvers uses third-party intermediaries Stripe and eGHL to manage credit card processing. The intermediaries are not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf. For more details about Stripe and eGHL’s Terms and Conditions, please visit the links provided.
If you wish to make a complaint about the way we have handled your Personal Data (including if you think we have breached any applicable privacy laws), you may do so to our Privacy Officer in writing, by mail or email to the address or email address firstname.lastname@example.org. Please include your full name, contact details and a detailed description of your complaint. Our Privacy Officer will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you consider that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
SoftSolvers reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. SoftSolvers will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.
+603 8687 4433 (Malaysia) | +65 6304 8022 (Singapore)