Last night, Prime Minister Tan Sri Muhyiddin Yassin had announced that the entire nation shall be on a movement control order commencing March 18 to 31, 2020 in order to combat the sudden increase in the number of Covid-19 cases in Malaysia. We at SoftSolvers Solutions wholeheartedly agree with the government’s decision and pledge our support to this order.

This is a crucial move as it would drastically reduce the spread of the Coronavirus and prevent new cases from emerging. Nevertheless, our customers are rest assured that business is as usual for us and we shall continue to provide our customer support services, just like any other day. This is made possible using our technology platform, Second CRM, and internet services as we are now able to work remotely in the comfort and safety of our homes.

Using Second CRM, we are able to run the entire organisation remotely and not only limited to our customer support services. Marketing Department runs as usual as they can still execute their Marketing Campaigns regardless where they are.

For our Sales Team, it is business as usual as well as they can still access all their accounts and contacts using Second CRM. Sales calls can be done as per normal and all customer interactions can be tracked in Second CRM. Any new enquiries can be immediately attended to as these are all automatically logged in the Leads module and assigned to the salesperson for further action. This ensures that all incoming enquiries are just not left unattended to during this movement control order.

Our developers are constantly working on the tasks that have been assigned to them by their Project Managers and in return, the Project Managers can constantly review and track what the development team is working on using our Project Management module. Timelines, deliverables as well as online reviewing capability is made possible using this robust module.

Similarly, it is business as usual for our Admin and Finance team since our Document Management module allows them to access all documents based on the access rights and privileges. Integration with the Accounting system makes Second CRM an even more powerful platform, and this automates many processes and eliminates duplication of work.

Using our Foundation Pack which has numerous other modules, our HR department and the rest of the office can stay connected regardless where they are. This Foundation Pack helps manage the day to day operations of the company and it gives complete visibility to the management team despite there being no face to face interaction.

The robust reporting tool that comes with Second CRM sums up the total activity and gives the management team a 360-degree view of every aspect of the business on a day to day basis. Detailed reporting with complex calculations can be generated on the fly and our dynamic dashboards are real-time.

Despite being in a movement control order, the entire business runs as usual and our customers are assured that they shall be always attended to promptly. On the other hand, we truly hope, just like everyone else, that the Covid-19 situation in the country shall improve soon and we hope that the number of new cases will go on a decline in the weeks to come.

In line with the present restrictions that are in place and If you would like to know more about the solutions that we offer, please feel free to write to us at sales@secondcrm.com or call us at +603 8687 4433 (Malaysia) or +65 6304 8022 (Singapore) and speak to any one of our consultants.

×