Training & Workshops

Learn from the Experts

From the basics of business computing through to mastering the most powerful features, our training ensures there’s something to help drive every business further. Let our expert help you master your Second CRM software, add real efficiencies to your day-to-day workload and maximize your business performance. Our training focus on task based activities and hands on participation that produce results. Go on, get the most of your Second CRM investment today!

Who should attend?

Users of Second CRM software, Business Owners, Customer Support Professionals, Contact Center Managers and Business Development Professional.

Online Trainings

Second CRM's self-paced, web-based learning enables you to learn according to your schedule, whenever you want and wherever you are. Topics are organized for End User and Admin User and includes comprehensive details on step by step how to guides and video tutorials for easy learning. (Please visit Support Section)

Learning @ Second CRM

Learning @ Second CRM sessions are conducted at Second CRM office (Cyberjaya or Mid Valley, Kuala Lumpur) on monthly basis. Learning at Second CRM sessions are fast paced Instructor-led courses provide optimal learning conditions for subject matter and hands on sessions. Learning at Second CRM sessions are taught by Second CRM Experts or trainers certified by Second CRM. Learning at Second CRM sessions are taught half day (four hours) in an in-person classroom setting.

Free Public Workshops

Second CRM organizes OYB or Organise Your Business Workshops, free of charge or with minimal to cover refreshment expenses, along with industry partners. These half day workshops are intensive short duration workshops where we don’t just talk about CRM concepts but how they can be implemented usefully in your day to day operations to Organise Your Business. Second CRM consultants share their knowledge and experience and help participants understand the core benefits of implementing CRM through guided demonstrations of real software and also to reduce initial investment by utilising available Government incentives.

Onsite Training

Second CRM services offerings comprise of onsite trainings for demonstrating system features and functioning. We also provide walkthrough sessions which can give better understanding to the user to utilize the system to its optimum capacity. If you require training that is customized to your company needs you can choose to have one of our Trainer provide you and your staff with onsite training.

Talk to Second CRM today to find out more about these training and workshop offerings.

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.