Services
Manage service contracts with expiry alerts
Customer feels happier if he is informed in advance about his service expiry dates. You can send system alerts and notifications through our CRM software automatically to them or to your support guys to inform them accordingly.
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Manage service contracts with expiry alerts
Customer feels happier if he is informed in advance about his service expiry dates. You can send system alerts and notifications through our CRM software automatically to them or to your support guys to inform them accordingly.
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Track service requests with escalation
Consolidate all the requirements and scope of work from the customers into a single service request in the CRM software and use it to assign, manage and track all work assignments, till they are closed.
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Auto Customer Update on Every Change in Ticket Status
Notifications can be sent to customer on every status change of the reported issue by using this feature offered by Second CRM software, to make him feel comfortable that things are moving and also helps in ensuring faster response from the support agent working on it.
Auto Customer Update on Every Change in Ticket Status
Notifications can be sent to customer on every status change of the reported issue by using this feature offered by Second CRM software, to make him feel comfortable that things are moving and also helps in ensuring faster response from the support agent working on it.
FAQ and Knowledgebase
Repeatedly receiving similar requests and queries can suck up too much agent’s time, Maintaining these in the CRM system as FAQ’s for easy reference, can save tons of effort and also speeds up time to response.
Customer Service via WhatsApp
Customer wants to be served on WhatsApp now and able to track complete communication within the CRM, able to create ticket from it and send instance replies, can make the difference between a happy and delighted customer.
Customer Service via WhatsApp
Customer wants to be served on WhatsApp now and able to track complete communication within the CRM, able to create ticket from it and send instance replies, can make the difference between a happy and delighted customer.