Services

Manage service contracts with expiry alerts

Customer feels happier if he is informed in advance about his service expiry dates. You can send system alerts and notifications automatically to them or to your support guys to inform them accordingly.
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Set Up Product & Service
Set Up Product & Service

Manage service contracts with expiry alerts

Customer feels happier if he is informed in advance about his service expiry dates. You can send system alerts and notifications automatically to them or to your support guys to inform them accordingly.
Read More

Generate Invoice

Track service requests with escalation

Consolidate all the requirements and scope of work from the customers into a single service request and use it to assign, manage and track all work assignments, till they are closed.
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Auto Customer Update on Every Change in Ticket Status

Notifications can be sent to customer on every status change of the reported issue, to make him feel comfortable that things are moving and also helps in ensuring faster response from the support agent working on it.

Set Up Product & Service
Set Up Product & Service

Auto Customer Update on Every Change in Ticket Status

Notifications can be sent to customer on every status change of the reported issue, to make him feel comfortable that things are moving and also helps in ensuring faster response from the support agent working on it.

Generate Invoice

FAQ and Knowledgebase

Repeatedly receiving similar requests and queries can suck up too much agent’s time, Maintaining these as FAQ’s for easy reference, can save tons of effort and also speeds up time to response.

Customer Service via WhatsApp

Customer wants to be served on WhatsApp now and able to track complete communication within the CRM, able to create ticket from it and send instance replies, can make the difference between a happy and delighted customer.

Set Up Product & Service
Set Up Product & Service

Customer Service via WhatsApp

Customer wants to be served on WhatsApp now and able to track complete communication within the CRM, able to create ticket from it and send instance replies, can make the difference between a happy and delighted customer.

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