Service

Track, Prioritize, and Solve Omni-channel Customer Queries

A powerful add-on to Second CRM Foundation for businesses to manage customer service in a unified manner, for seamless experience and better engagement.

Second CRM Service auto captures the customer requests from multiple sources and stores centrally for agents to take timely action and managers to monitor.

consolidate-customer-details

Customer Management

Efficiently record and get the complete picture of each customer, access all information including contacts, communication history, activities, shared documents, notes for phone calls and much more.

Self-service portal allows customers to submit service requests, track updates on their existing requests or add comments and interact with your business on their own time and convenience.

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consolidate-customer-details

Customer Management

Efficiently record and get the complete picture of each customer, access all information including contacts, communication history, activities, shared documents, notes for phone calls and much more.

Self-service portal allows customers to submit service requests, track updates on their existing requests or add comments and interact with your business on their own time and convenience.

See all features

Auto-capture-helpdesk-ticket-from-omnichannel

Helpdesk Management

Capture tickets from multi channel and assign to support agents with all the related info to ensure quicker action. Configurable SLA’s and FAQ’s help support teams to resolve issues in a timely manner.

Manage all signed/softcopy documents of service contracts, support agreements, etc. and configure the workflows to get system alerts and keep customer informed about expiring contracts.

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Customer Service Reporting

Service dashboard displays overall state of the Customer Service Operations, including status of customer contracts, tickets, support agents and all the customer-related activities.

Reports can be auto sent to managers or team leaders at specified day and time for timely decision making required to improve your customer service operations.

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Generate-service-reports
Generate-service-reports

Customer Service Reporting

Service dashboard displays overall state of the Customer Service Operations, including status of customer contracts, tickets, support agents and all the customer-related activities.

Reports can be auto sent to managers or team leaders at specified day and time for timely decision making required to improve your customer service operations.

See all features

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