Services
Generate service reports and charts
Businesses can have real-time reports and charts to oversee all aspects of customer service operations, team’s performance, and all customer-related activities to draw conclusions on how to improve its customer support all within the client relationship management system.
Design and execute customer survey
Design and execute surveys to measure customer satisfaction and gain feedback for continuous improvement through the CRM system. Workflow to send survey to customer upon deal closure or ticket close and inbuilt analytics help extract valuable insights.
Design and execute customer survey
Design and execute surveys to measure customer satisfaction and gain feedback for continuous improvement through the CRM system. Workflow to send survey to customer upon deal closure or ticket close and inbuilt analytics help extract valuable insights.
Custom dashboards and widgets
Second CRM system allows you to personalise your dashboard with pre-built widgets to keep track of the sales information most important for you, like performance of support agents, customer contracts, and tickets status all at a glance.
Custom dashboards and widgets
Second CRM system allows you to personalise your dashboard with pre-built widgets to keep track of the sales information most important for you, like performance of support agents, customer contracts, and tickets status all at a glance.
Schedule sending reports via email
Reports can be auto sent to managers or team leaders at specified day and time with our powerful feature in the CRM software for timely decision making required to improve your customer service operations.